Intermittent Problems: Labor Policy:

Intermittent problems can be difficult to diagnose and track down. To ensure an accurate diagnosis, Z A Auto Diagnostics must be able to replicate your concern. I may require additional details regarding when the issue occurs. For example

• How often does the problem occur?
• When was the issue first noticed?
• Were any repairs performed prior to the start of this concern?
• Does the problem occur during a cold start or when the engine is at operating temperature? 
• Does the symptom manifest while turning left or right?
• Is the issue affected by specific weather conditions (e.g., wet, cold or hot)? 

- Initial Evaluation: If the concern cannot be replicated within the first hour of diagnosis, I will not proceed further unless the client request and authorize additional testing time.

- Billing: If the issue is not replicated during the initial hour, client will be billed for one hour of labor. The diagnosis will be documented as "Unable to replicate client's concern".

I can provide a recommendation based on the current symptoms by reviewing the health report, history codes, and any applicable Technical Service Bulletins.

However, I strongly recommend waiting until the issue becomes more prominent, as it will be easier to track down at a later date. Please note that a separate diagnosis fee will apply.